Currently, we are able to ship to the following states: AK, AZ, CA, CO, DC, FL, GA, ID, HI, IA, IL, IN, KS, LA, MA, MD, ME, MN, MO, MT, NC, ND, NE, NH, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, VA, WA, WI WV, WY.
All orders are shipped by ground service through GLS or UPS. Shipments go out twice a week, on Mondays and Wednesdays.
California, Arizona, Oregon, Washington, Nevada, orders will ship through GLS and arrive in 1-3 days from the time of shipment. For all other states, we use UPS, and delivery typically occurs in 4-7 business days. For faster shipping, please contact us at 858-381-2675 for an estimate.
The law requires an adult signature (21 years of age or older) for wine deliveries.
Note: We cannot ship wine to P.O. Boxes, nor can we have delivery instructions that say “leave at back porch” for example.
All wine orders must be placed by a person 21 years of age or older.
Verification of age is may be required at the time of delivery. Wine will not be delivered to a visibly intoxicated person. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.
During the summer months, we may put orders on a weather-hold and delay shipping to protect your wine from heat damage or you may choose accelerated shipping at your own cost. Koi Zen Cellars reserves this right to hold scheduled shipments if the weather is deemed a concern to the quality of the wine. For all states in GLS territory, we can ship your order with ice packs for delivery within 1-3 days from the time of shipment.
National Club members:
The Zen Out National Club Members receive flat rate shipping on all Club orders.
Zen Out Grand Members receive a flat rate of $10 UPS ground shipping on their club shipment of 9 bottles. Zen Out Master Members receive a flat rate of $15 UPS ground shipping on their shipment of 6 bottles.
On all non-club orders members receive the same flat rate shipping as listed above.
Returns & Cancellations
We want to ensure that your experience with our wine is as exceptional as the wine. If there has been any damage during shipment, please contact us via email at Orders@koizencellars.com or phone us at 858-381-2675 within 3 days of receipt of the wine. Koi Zen Cellars is not liable for any damage to orders shipped to an address where there is no legal-aged person available to sign for the package.
For any bottle of wine that is damaged or flawed, please contact us and we will happily replace and re-ship the bottle(s) free of charge. Please contact us at 858-381-2675 for return instructions.
A $25 return fee applies to all shipments that are returned due to incorrect or missing address information provided by the customer or if the customer is not available to receive a package on 3 delivery attempts. For shipments that are redirected to another address while in transit, a $10 re-direct fee will be charged.